We read every message and do our best to respond as quickly as possible during business hours.
Before you reach out
To help us assist you faster, please include your order number if your enquiry is related to an existing order.
If you’re getting in touch about our tea, let us know what you’re looking for and we’ll point you in the right direction.
A quick note on support
Effectea is a small, growing brand and we personally review all customer messages. This allows us to keep quality high and provide thoughtful responses, rather than automated replies.
We appreciate your patience and your support.
Need reassurance?
If something doesn’t seem right with your order, please reach out. We review all enquiries case by case and aim to be fair, reasonable, and helpful wherever possible.
Business hours
We respond to emails Monday to Friday.
Enquiries sent outside of business hours will be answered as soon as possible on the next business day.
Your experience matters to us.
If you have a question, concern, or just need clarity before ordering, we’re always happy to help.
